Return Policy

Returns for All Products

This policy applies to all products purchased from General Ink Supplies, including original new, pre-owned, OEM-surplus, and remanufactured products. If you have a product concern, contact us at support@generalinksupplies.com or 707-704-6483. Our business hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time. Please contact us about product concerns within 30 days after delivery of the last item in your order. Return requests submitted through your customer account are reviewed against the delivery date of the last item in your order; submitting a request does not automatically mean it qualifies for a return.

Change-of-mind returns: We accept unopened change-of-mind returns, including incorrectly ordered items, within 30 days after delivery of the last item in your order. Contact us before sending anything back so we can review your request and provide a prepaid shipping label. General Ink Supplies pays return shipping for all approved returns. We do not charge a restocking fee.

Defective item: If an item you receive is defective, contact us for an advance replacement. We’ll let you know whether the defective item needs to be returned. If we require a return, we’ll provide a prepaid shipping label.

Shipping error: If we sent you the wrong item, contact us. We’ll arrange to send the correct item and provide a prepaid shipping label to return the incorrect one.

Incorrect shipping address: Please check the address you provide when placing your order. If you notice an error before your order ships, contact us as soon as possible so we can try to correct it. If the order has already shipped to the address you provided, you may need to place a new order with the correct address.

Incorrect item ordered: If you ordered the wrong item and it is unopened, contact us about ordering the correct one. If you prefer a refund, contact us for a prepaid shipping label to return the unopened item. General Ink Supplies pays return shipping for all approved returns. Original shipping charges are non-refundable when you ordered the wrong item. We’ll process approved refunds within 5 business days after receiving the returned item. Approved refunds are issued to the original payment method.

Start a return or exchange: Request a return through your customer account. To request an exchange, email support@generalinksupplies.com with your order number and the item you’d like to exchange.