Need help choosing printer supplies or checking an order? Find answers below. If you still have a question, email support@generalinksupplies.com or call 707-704-6483. Our business hours are 9:00 AM–5:00 PM Pacific Time.
Choosing ink and toner
How do I find the right cartridge for my printer?
Check your printer’s exact model and the cartridge reference printed on your current cartridge or in your printer documentation. Compare both with the product listing. A similar-looking cartridge or matching brand alone does not confirm compatibility.
What if my printer model is not listed?
Contact us before ordering. Send your exact printer model and current cartridge number so we can help you review the options. Do not assume a cartridge fits if compatibility is unclear.
What is the difference between ink and toner?
Ink cartridges are used in inkjet printers; toner cartridges are used in laser printers. They are not interchangeable. Choose the supply specified for your exact printer.
What does OEM mean?
OEM means original equipment manufacturer. An original printer-brand cartridge is made by the printer brand. Read each listing for the cartridge’s brand and condition.
What is a remanufactured cartridge?
A remanufactured cartridge is an original cartridge that has been processed for reuse. It is not a new printer-brand-manufactured cartridge. Check the individual listing for condition, compatibility, and any stated product-specific details.
Are all products new?
No. Our catalog includes different conditions, such as new, pre-owned, OEM-surplus, and remanufactured. Read the individual listing before ordering; do not assume every product has the same condition.
What do XL and high yield mean?
These labels generally identify higher-capacity options within a cartridge family. They do not confirm compatibility on their own. Check the exact cartridge reference and use only the capacity or yield stated in the listing.
How many pages will a cartridge print?
Refer to any page-yield information provided for the specific product. Actual results vary with page coverage, print settings, document content, and printer use. If yield is not listed, ask us before ordering rather than assuming a number.
Does a multipack include every color?
Check the listing’s included colors and quantities. Pack contents vary. If the quantity or contents are unclear, contact us before purchasing.
Is a printhead the same as an ink cartridge?
No. A printhead and an ink cartridge have different functions, although some cartridges have an integrated printhead. Match the exact part reference and printer model before buying.
Can I search by cartridge number?
Use the store search with your exact cartridge reference, or browse Shop by Brand. Check the product details before adding an item to your cart.
Ordering and payment
Do I need an account to order?
You can purchase without signing in to an account.
Which payment methods can I use?
Choose from the payment methods displayed at checkout. Our payment settings include major cards, Shop Pay, Apple Pay, Google Pay, and PayPal Wallet. The options displayed can vary with your device and checkout.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. We will check the order’s status. Changes or cancellation are not guaranteed once processing or shipment has begun.
Can businesses order from you?
Yes. We serve home users and businesses. For questions about quantities or a particular supply requirement, contact us before ordering. Do not assume bulk discounts or special terms unless confirmed.
Shipping and delivery
Where do you ship?
We ship within the United States. Available shipping options depend on your delivery address and the products in your cart.
How much does shipping cost?
Shipping is free on orders over $45. For orders of $45 or less, enter your delivery address at checkout to see shipping options and charges before paying. See our Shipping policy for details.
Do you offer free shipping?
Yes. We offer free shipping on orders over $45. Orders totaling exactly $45 do not qualify for this offer. Confirm the shipping charge at checkout before paying, and contact us before ordering if the offer does not appear as expected.
When will my order arrive?
We usually ship orders within 1–2 business days after they are placed. This is processing time, not delivery time. After shipment, delivery time varies by destination and carrier. Review any delivery estimates shown at checkout and your tracking updates. Arrival dates are estimates unless expressly guaranteed. See our Shipping policy for details.
Who ships my order?
Some orders are shipped directly by our fulfillment partners. General Ink Supplies remains your contact for product questions, order support, and return or exchange requests.
Can items arrive in separate packages?
Yes, items fulfilled separately may arrive in different packages. Contact us with your order number if you need help checking an item’s shipment.
How do I check an order or tracking information?
Tracking information is emailed after your shipping label is created. Carrier updates may take time to appear, and delivery time varies by destination. If you can’t find your tracking email or need help checking your order, email support@generalinksupplies.com with your order number.
What if shipping is unavailable for my address?
Check your address and ZIP code for accuracy. If checkout still shows no available option, contact us with the product references and delivery ZIP code before ordering.
Returns and order issues
What is your return policy?
Please contact us about product concerns within 30 days of purchase. Contact us before sending anything back so we can review your request and provide instructions. Eligibility and next steps depend on the reason for the return. See our Return and refund policy for full details.
Are returns always free?
No. If you ordered the wrong cartridge and it has shipped, you pay return shipping; the item must be unopened to qualify for a refund, and original shipping charges are non-refundable. If an item is defective or we sent the wrong item, contact us for assistance. We provide a prepaid shipping label if a return is required for a defective item or an item we sent incorrectly. Contact us before returning anything, and see our Return and refund policy for details.
What if I ordered the wrong cartridge?
If you ordered the wrong cartridge, contact us as soon as possible with your order number. If your order has not shipped, we will check whether it can still be changed or canceled; this is not guaranteed. If it has already shipped, you are responsible for return shipping. The item must be unopened to qualify for a refund, and original shipping charges are non-refundable. Contact us at support@generalinksupplies.com before returning the item. Returns are subject to our Return and refund policy. These terms apply when you ordered the wrong cartridge, not when we sent an incorrect or defective item.
What if an item is damaged, incorrect, or missing?
Email us with your order number and a description of the issue. Include clear photos of the item and packaging where relevant. Keep the packaging while we review the issue.
What if my printer does not recognize the cartridge?
Confirm that the cartridge reference matches your printer and follow the product and printer installation instructions. Note the exact error message and contact us with your printer model, order number, and cartridge reference. Do not force a cartridge into place or modify it.
Do all products have the same guarantee?
If a product does not work, contact us with your order number, cartridge reference, printer model, and a description of the problem so we can help. See our Return and refund policy for coverage and instructions, and check the product listing for any product-specific guarantee details.
Contact and helpful links
How can I reach General Ink Supplies?
Email support@generalinksupplies.com or call 707-704-6483. Business hours: 9:00 AM–5:00 PM Pacific Time. For order questions, include your order number. For compatibility questions, include your exact printer model and cartridge reference. Never email your full payment-card details.
Learn more on our About Us page or visit our Contact page. You can also review our Shipping policy, Return and refund policy, Privacy policy, and Terms of service.